Refund policy

REFUND AND RETURNS POLICY

Last updated: 20 August 2026

We want you to be happy with your purchase from Canvas and Poster.

Canvas and Poster is operated by SW Gallus Ltd.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be returned in the same condition in which it was received and, where reasonably possible, in its original packaging.

To request a return, please email:

info@swgallus.co.uk

Please include your order number and the reason for your return.

Do not return an item without contacting us first. We will provide the appropriate return instructions and return address.

Return postage

Unless the item is faulty, damaged, incorrect or otherwise not as described, the customer is normally responsible for the cost of returning the item.

Original delivery charges may not be refundable except where required by law.

Damaged, defective or incorrect items

Please inspect your order when it arrives.

If your item arrives damaged, defective or incorrect, please contact us as soon as possible at info@swgallus.co.uk and include:

• Your order number
• A description of the problem
• Photographs showing the item and any damage where appropriate

We will assess the issue and arrange an appropriate replacement, refund or other remedy.

Personalised and custom products

Products that have been specifically personalised or customised to your instructions may not be eligible for return because you have changed your mind, where permitted by applicable law.

This does not affect your rights if an item is faulty, damaged or not as described.

Exchanges

We do not currently operate a direct exchange system.

If you would like a different product, size or design, please contact us. Where appropriate, the original item can be returned and a new order placed separately.

Refunds

Once an authorised return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after a refund has been processed for it to appear in your account, depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed your refund, please contact info@swgallus.co.uk.

Cancellation rights

Where applicable, customers may have statutory cancellation rights under UK, EU or other consumer protection laws.

Nothing in this policy limits or excludes any statutory rights you may have.

Contact

SW Gallus Ltd
77 Church St
Merthyr Tydfil
CF47 9HR
United Kingdom

Email: info@swgallus.co.uk