Canvas and Poster — Refund and Returns Policy

Last updated: 15 October 2026

We want you to be happy with your purchase. Canvas and Poster is a trading brand operated by SW GALLUS LIMITED, registered in England and Wales, company number 16942603. To request a return, email info@canvasandposter.co.uk with your order number. Please contact us before posting your item so we can give you the correct return address.

Our 30-day returns offer

You may request a return for eligible items within 30 days of receiving your order. For a change-of-mind return under this additional store offer, items should be unused, undamaged and in good condition; original packaging is preferred where reasonably possible. This offer is in addition to, and does not replace, statutory consumer rights.

Statutory cancellation rights

Where applicable under UK or EU distance-selling law, you normally have 14 days after receiving goods (or the final item of a split delivery) to tell us you wish to cancel without giving a reason. You then normally have another 14 days to send them back. You may inspect items as you would in a shop; deductions for handling beyond what is necessary may be made where the law allows.

On a valid statutory cancellation we will refund the price paid and any standard outbound delivery charge, within the legal timeframe—generally within 14 days of receiving the returned goods or satisfactory evidence of their return, whichever comes earlier. Any upgrade beyond standard delivery need not be refunded where law permits. For change-of-mind returns, customers may be responsible for direct return postage where clearly informed before purchase; otherwise we will cover it where required by law.

Personalised and custom items

Goods made to your individual specifications or clearly personalised at your request, such as a canvas incorporating your own name, message or uploaded artwork, may be excluded from statutory change-of-mind cancellation where permitted by law. A standard catalogue design made or printed only after an order is not automatically personalised. Any legal exception does not affect your rights when an item is faulty, damaged or not as described. Sale-priced goods keep applicable statutory rights.

Damaged, defective, incorrect or misdescribed goods

Please inspect your order upon arrival. If an item arrives damaged, defective, incorrect or not as described, contact info@canvasandposter.co.uk with your order number, a brief description of the problem and photographs if useful. We will arrange the replacement, refund or other remedy required by applicable consumer law, including reasonable return costs where legally required.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or design, contact us. Where eligible, you can return the original item and place a separate order.

Refund payments

Approved refunds are made to the original payment method unless otherwise agreed. For refunds under our additional 30-day store offer outside a statutory cancellation, we aim to process them within 10 business days after checking the return. Your bank or payment provider may need extra time to show the credit. Statutory refund deadlines always take priority.

Business and correspondence details

Contact: info@canvasandposter.co.uk
Customer correspondence address: 77 Church Street, Penydarren, Merthyr Tydfil, CF47 9HR, United Kingdom. This is not automatically the merchandise returns address; ask us for return instructions.
Legal company: SW GALLUS LIMITED, company number 16942603, registered in England and Wales.
Registered office: 1 Small Training Solutions (Sw Gallus), Riverside Court, Avenue De Clichy, Merthyr Tydfil, United Kingdom, CF47 8LW.

Nothing in this policy limits any consumer rights you have under applicable law.