Returns Policy

We want you to be happy with your purchase from Canvas and Poster. This page summarises our returns process; our formal Refund Policy forms part of the store terms.

30-day returns

You may request a return within 30 days of receiving your order. To be eligible, the item should be returned in the same condition in which it was received and, where reasonably possible, in its original packaging.

How to request a return

Use our Contact Us page with your order number and the reason for the return. Please do not send an item back before contacting us; we will provide the appropriate return instructions and return address for that order.

Damaged, faulty or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as possible and include your order number, a description of the issue and photographs where appropriate. We will assess the problem and arrange an appropriate replacement, refund or other remedy.

Personalised and custom products

Products made or personalised specifically to your instructions may not be eligible for a change-of-mind return where permitted by applicable law. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Return postage

Unless an item is faulty, damaged, incorrect or otherwise not as described, the customer is normally responsible for return postage. We will explain the return process when your request is approved.

Refunds

Approved refunds are issued to the original payment method after the authorised return has been received and assessed. Your bank or payment provider may need additional time to display the refund.

Your consumer rights

Nothing on this page limits or excludes statutory rights you may have under applicable consumer law.

Questions? Use our Contact Us page.